Frequently Asked Questions

What products do you use for cleaning?

We primarily use green cleansers by Clorox Green Works: Natural Glass & Surface Cleaner, Natural Toilet Bowl Cleaner, Natural Bathroom Cleaner, and Natural Floor Cleaner. We use Ajax Soft Scrub with bleach for cleaning kitchen sinks and Dawn dishwashing detergent or whatever you have available for cleaning kitchen surfaces. When necessary, we use a bleach cleaner for hard to clean areas and places where mold and mildew have developed. We also use a stainless steel cleaner and polisher to restore the beauty of your stainless steel appliances.

If you prefer, you may purchase your own cleansers for our use when cleaning your home. Just let us know which cleaners you want us to use and we will be happy to use it.

What if something breaks?
We treat your business or office with as much care as if it were our own. In the event of a mishap, our cleaning team will leave you a note and Julie will promptly contact you to discuss the incident.

To prevent mishaps, cleaners avoid cleaning valuables such as crystal and irreplaceable collections, as well as curio cabinet interiors. We may also avoid cleaning sensitive items such as LCD television screens, computers, other electronic devices, and associated wires or plugs.

Do you practice "safe cleaning"?
Yes, we provide safe cleaning. We do not mix cleaning products. We do not use ladders or stand on chairs. We use a step stool for cleaning high places. We practice proper lifting and carrying guidelines at all times.

Do you wash dishes?
We do not normally do dishes. However, if you wish to pay for these additonal services, than we would be happy to provide them.

Do you clean carpets and wash windows?
We do not steam clean carpets. We will spot wash with a damp cloth and a cleanser to remove ordinary spills and stains whenever feasible.

We clean the interior of windows which are within our reach using a stepladder. We can clean the exterior of tilt-in windows. We do not clean exterior of windows which require outside access. As a matter of routine, we remove hand prints as we see them on windows.

If you wish to change services in your cleaning plan, please notify the office at least 24 hours in advance or leave a note for the cleaners.

When are your cleaning services hours?
We provide cleaning services at your convenience. Often, it is during the day. Evenings and weekends may incur a higher fee.

What if I am not happy with your cleaning services?
Our cleaning services are 100% guaranteed. If you are not satisfied for any reason, contact us within 24 hours of service and we will return at our expense to correct the problem.

Call or Text: (207) 355-5345